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Knowledge Base'Data File Damaged' Error in LEAP Accounting
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'Data File Damaged' Error in LEAP Accounting

  • 25/02/2026
  • Knowledge

How To

If you encounter errors such as "The data file is damaged, it will be opened in maintenance mode." or "unable to start leap accounting" when opening Accounting and Timesheet, or "LEAP cannot parse comment's record. Please log a support call online.", follow these steps to troubleshoot and potentially resolve the issue:

  1. Perform a LEAP Repair:

    • Close LEAP and any Microsoft Office applications including Word, Outlook, and Excel.
    • Download the LEAP Desktop installer from the LEAP Downloads page.
    • Run the installer and accept the install prompts. Even if you are on the latest version of LEAP, this will act as a fresh installer which will repair LEAP.

    This can often resolve issues related to corrupted files.

  2. Alternatively,

    1. When the pop-up appears, click OK.
    2. On the left, click "Repair."
    3. On the right, click "Repair" again: Wait for anomalies to be detected.
    4. Click "Repair" again once anomalies have been detected.
    5. Close the repair window and restart LEAP.

    If you continue to experience issues after completing the steps above, you may need to perform a clean install of LEAP or contact LEAP Client Support for further assistance.

Last Modified Date
25/02/2026 11:42 am
Title
'Data File Damaged' Error in LEAP Accounting
URL Name
Data-File-Damaged-Error-in-LEAP-Accounting-AU

Troubleshooting

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'Data File Damaged' Error in LEAP Accounting | LEAP Community