Cannot Create ActiveX Component

Sep 4, 2025
Knowledge

How To

When opening Outlook, you may receive the error: 'Cannot create ActiveX Component'.

To resolve this error message, you will need to perform the following steps:

Open Outlook.
Click File at the top.
Click Options.
Go to the Add-ins tab.
Click the Go... button at the bottom of the Add-ins window.
In the COM Add-ins window, highlight the LEAP Office for Outlook and select Remove.
Click OK.
Close Outlook.
Click on the Start menu in the bottom left hand corner of your PC.
Type Control Panel in the search bar and click Enter.
Select Programs and Features.
Search for Microsoft 365 in the list of programs.
Right-click on Microsoft 365 and select Change.
Select Quick Repair and click Repair.
Once completed, search for LEAP in the list of programs.
Right-click on LEAP and select Repair.
Once completed, restart your PC if requested.

Last Modified Date

9/4/2025 1:39 AM

Title

Cannot Create ActiveX Component

URL Name

Cannot-Create-ActiveX-Component-US

Resolution