To contact our Accounts Team, you can email accounts@leap.us directly for assistance with any of the following:

• Queries regarding your LEAP invoices or subscription
• Requesting a copy of your LEAP contract
• Queries regarding reducing / cancelling a license
• Queries regarding your subscription, including cancellation and renewal issues
• Inquiries regarding licenses such as pricing / renewal costs, license type (if Contracted or Flexi)
• Updating your LEAP payment details for paying invoices to LEAP
• Changing your direct debit details
• Updated your credit card and need to add the new details for the new monthly payment in LEAP
• Find out when your subscription starts and ends

To view your dedicated Client Success Manager, please log in to the LEAP User Portal with your LEAP Credentials: userportal.leap.us
 
Your Client Success Manager can assist you with any of the following:

• Best practices in LEAP
• Getting the most out of the LEAP investment
• Showcasing new innovations

Please contact a LEAP Certified Consultant from our Partner Network for assistance with any of the following:

• Changing your accounting platforms (i.e QuickBooks to Xero or from Xero to QuickBooks)
• Changing your Sales Tax reporting basis
• Creating new custom templates
• In-depth analysis of your LEAP reports

For assistance with any of the following queries, please reach out directly to the InfoTrack team at https://www.infotrack.com/contact-us/:

1. Issues or feedback related to features within InfoTrack, including the PEXA Workspace App
2. Queries regarding expense recoveries generated by a search
3. Requesting for a copy of your invoice for any InfoTrack searches
4. To update your payment method or credit card details in InfoTrack.
5. Requesting for a copy of your invoice for any InfoTrack searches
6. If a search is not ready yet
7. If a search is ready but was not posted to the matter or the expense recovery is not on the matter
8. If the Archive Management window indicates that there are searches that are incomplete
9. To obtain the most accurate and up-to-date pricing schedule for InfoTrack fees
10. InfoTrack may also assist in obtaining historical documents, such as a copy of a property transfer.
11. Queries and errors relating to ordered Title Searches:

• Errors including: ‘The authority that provided this information has a limit on the period that it can be stored on the server. You will need to re-order this search to obtain the information.'

Please contact the Perfect Portal team if you are experiencing issues with the Perfect Portal app. You can contact the Perfect Portal team for queries regarding:

• Client Intake Forms
• Changing the user associated with Perfect Portal.
• Converting a case from Perfect Portal into LEAP matters or If a converted matter is not appearing in LEAP, please contact Perfect Portal support for assistance.

Please contact the LEAP Power BI Integrations Team at powerbi@leap.build if you would like to request training on using Power BI with LEAP. This includes guidance on the LEAP Connector for Power BI.

If you experience issues with LEAP Online Payments (powered by FeeWise), such as incorrect contact details appearing on the LEAP Online Payments Dashboard, please contact the FeeWise team at support@getfeewise.com.