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Workflow App

  • Feb 5, 2026
  • Knowledge

How To
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The Workflow builder allows firms to create new or update existing workflows for LEAP matter types.       

How to Enable Workflow App

 

To enable the Workflow App:

  1. From the LEAP Matter List, click the LEAP Menu > Marketplace.

    The LEAP Marketplace will open in a new window.

  2. From the All Apps section, select Workflow.

  3. Click Enable.

Once enabled, you can access the Workflow App from the Other section in the LEAP Menu.

How to Enable and Disable Workflows

 

To enable or disable a workflow:

  1. Click on LEAP Menu > Other and under Tools, select Workflow.

    The Workflow app will open in a new window and a list of current Work Items will be displayed.

 
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  • If the workflow is not visible, please ensure the Workflow App has been enabled via LEAP Menu > Marketplace.
  • You need to have LEAP Admin privileges to access Workflow Builder tab.

  1. Click on the Workflow Builder icon in the top right corner to open the Workflow Builder screen.

    The Workflow Builder screen will open. 

  2. From the list of workflows, click the three dots on the required workflow and select Enable.

  3. From the list of workflows, click the three dots on the required workflow and select Disable.

 
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Please note that disabled workflows cannot be attached to matters.

How to Build a Workflow

 

To access the Workflow Builder:

  1. Click on LEAP Menu > Other and under Tools, select Workflow.

    The Workflow app will open in a new window and a list of current Work Items will be displayed.

 
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You need to have LEAP Admin privileges to access Workflow Builder tab.

  1. Click on the Workflow Builder icon in the top right corner to open the Workflow Builder screen.

    A list of existing workflows will be displayed. 

  2. Click New Workflow to create a new workflow.

  3. Ensure the correct State is selected and click Select a matter type... to expand the Matter Type list. 

    Select the matter type that you wish to create a workflow for.

  4. Enter a Description.

  5. Click Save & Open.

    The workflow canvas will open and show a Start and End component.

  6. Use your mouse to drag and drop Groups and Questions from the components panel on the left hand side.

  7. Double-click the added Group, to add the required work items.

  8. When the side panel opens, enter a Name for the Group.

  9. Click the appropriate icon for the type of work item that you wish to be included in the group.

    Work Item

    What the Item Does

    Template

    Create forms, templates and emails in the matter

    Templates

    Create multiple forms, templates and emails in the matter

    Dates

    Create and update critical dates within the matter

    Note: For a Critical Date to appear as an anchoring point for a due date, there must be a Date-type Work Item in the Workflow for the Critical Date you wish to use as an anchor.

    Searches

    Order InfoTrack searches

    Appointments

    Create appointments in your Outlook calendar and in the matter

    Tasks

    Create tasks in your Outlook calendar and in the matter

    Notes

    Allow for notes to be actioned

    Accounting

    Allow for the inclusion of Expense Payments, Trust Payments and Time Entries

    Matter Details

    Updates Matter Data screens

 
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You can use drag and drop to reorder the work items as required.

  1. Once all the work items have been added, click Save.

  2. If the Start and End components are linked directly to each other, begin by clicking this link to highlight it and then press the delete key to remove the link.

    Doing so will make the Start and End components available for you to link to the other components you created.

  3. The next step is to link up the components in their sequence of events. Beginning with the Start component, hover over the edge of the component and, whilst holding the mouse down, drag the link to the desired component.

  4. To apply conditional logic to a workflow drag the Question component onto the canvas.

  5. Double-click the Question component to enter the question text.

  6. Set 'Is the matter proceeding?' as the Question and Due Date as the number of days the question should be scheduled for following the previous work item.

 
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Work Items can have their due dates tied to either the Previous Work Item, or to a Critical Date.

 

For Critical Dates to be available as anchors for due dates, a Date-type Work Item needs to be added to the Workflow and linked to the relevant Critical Date. See the section on Critical Date > Due Date Linkage below for more details.

  1. The Question needs to be linked in order that there is a clear pathway to the relevant Group depending on the answer.

  2. Link the components by holding the mouse over a corner and draw a line to the required Group.

  3. This question needs to be set to 'Yes'.

    Use the slider as required.

  4. For the 'No', connect a line by holding the mouse over the right corner and draw a line to the required Group.

  5. Once you have completed all the Groups and Questions required, ensure that each component has a link from and to another.

    There must always be link from Start to a component and from a component to End.

  6. Click Save and then Back to be returned to the workflow list.

    The workflow will be validated to ensure all components are connected.

  7. With the workflow now created, it needs to be Enabled before it can be attached to a matter.

  8. Click the three dots and select Enable.

 
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Only workflows that are Enabled are available to be attached to matters.

Critical Date > Due Date Linkage

 

When starting a new Workflow, the only option is to link a new item to the Previous Item or to the Instruction Date. The Instruction Date acts as the first Critical Date on the Calendar & Tasks tab for all LEAP Matters.

 

 
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Adding a Date-type Work Items allows you to create a checklist item/prompt to yourself to fill out the corresponding Critical Date in the Matter itself.

Once a Date-type Work Item has been added to the Workflow, select a corresponding Critical Date. That Critical Date will then become available as an anchor for the due dates of other Work Items. See examples below:

  1. In the example below a Note Type - Work Item was created with description 'Initial Fact Finding' and tied to the Instruction Date (+5).

  2. Add a Date Type - Work Item.

    You will receive a prompt to fill out the Summons served date in the Matter, on the same due date as the prior Fact Finding item (+0).

  3. Now that the Date-based Work Item is tied to the Summons served date, the Summons served date is now an available anchor for subsequent due dates.

    In this example, a Note to Draft Complaint, was added and tied the Due Date to the Summons Served Date +5.

Adding Accounting

 

Expense Payment - Trust Payment - Time Entry

  1. Double-click the Group that you wish to add the work items into.

  2. When the side panel opens, click on the Accounting icon.

  3. Use the drop-down to select the required accounting option.

  4. By default, the description is populated with the selected accounting option, revise the description as needed.

  5. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  6. Set if the work item is to be Mandatory.

 
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If a work item is set as Mandatory it must be marked as Complete before any following work items can be actioned.

  1. Click Save.

 
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If you are adding multiple work items, use drag and drop to re-order the work items as required.

Adding Appointments

 

  1. Double-click the Group that you wish to add the work items into.

  2. When the side panel opens, click on the Appointment icon.

  3. Enter a description for the appointment.

  4. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  5. Set if the work item is to be Mandatory.

 
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If a work item is set as Mandatory it must be marked as Complete before any following work items can be actioned.

  1. Click Save.

 
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If you are adding multiple items, use drag and drop to re-order the items.

Adding Dates

 

  1. Double-click the Group that you wish to add the work items into. 

  2. When the side panel opens click on the Date icon.

  3. Use the drop-down to select the required date to be included.

  4. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  5. Set if the work item is to be Mandatory.

 
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If a work item is set as Mandatory it must be marked as Complete before any following work items can be actioned

  1. Click Save.

 
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If you are adding multiple items use drag and drop to re-order the items.

Adding Templates/Emails/URL's

 

  1. Double-click the Group that you wish to add the work items into. 

  2. When the side panel opens, click on the +Template icon.

  3. Click the search icon to open the template picker.

  4. By default, the country setting will be that which has been set within the firm details.

    You can change this if required.

  5. Navigate through the matter type and folders to locate the required template/email/Url to be included.  

 
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If you are unable to locate your firm’s custom templates when adding them to the Workflow App, ensure the folders are nested under Practice Management > Miscellaneous.

  1. By default, the description field will be populated with the selected template's name. You can revise this if required.

  2. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  3. Set if the work item is to be Mandatory and click Save.

 
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If a work item is set as Mandatory, it must be marked as Complete before any following work items can be actioned.

  1. Repeat these steps for as many items as needed.

    By default, when the folder list is displayed it will remember the last location that you navigated to.

  2. When returning to the side panel and reviewing the items that you have added, you can use drag and drop to re-order them as required.

Adding Matter Details

 

Give users the ability to open tables for data collection.

  1. Double-click the Group that you wish to add the work items into.

  2. When the side panel opens, click on the Matter Details icon.

  3. Use the drop-down to select the required data table.

  4. By default, the description is populated with the selected data table, revise the description as needed.

  5. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  6. Set if the work item is to be Mandatory.

 
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If a work item is set as Mandatory it must be marked as Complete before any following work items can be actioned.

  1. Click Save.

 
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If you are adding multiple work items, use drag and drop to re-order the work items as required.

Adding Multiple Templates

 

  1. Double-click the Group that you wish to add the work items into.

  2. When the side panel opens, click on the Templates icon.

  3. Click the '+' sign to add the required documents.

    Enter a name for the multi-template item.

  4. By default, the country setting will be that which has been set within the firm details.

    This can be changed if required.

  5. Navigate through the matter type and folders to locate the required templates. 

 
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Only Word documents may be included as part of the template's item. By default, the description field will be populated with the selected template's name.  You can revise if required.

  1. Enter a name for the multi-document item.

  2. Repeat this process using the '+' sign for each template that needs to be included.

  3. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  4. Set if the work item is to be Mandatory.

 
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If a work item is set as Mandatory, it must be marked as Complete before any following work items can be actioned.

  1. Click Save.

 
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By default, when the folder list is displayed it will remember the last location that you navigated to.

  1. When returning to the side panel and reviewing the items that you have added, you can use drag and drop to re-order them as required.

Adding Notes

 

  1. Double-click the Group that you wish to add the work items to.

  2. When the side panel opens, click on the Note icon.

  3. Enter a Description.

  4. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  5. Set if the work item is to be Mandatory.

 
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If a work item is set as Mandatory it must be marked as Complete before any following work items can be actioned.

  1. Click Save.

 
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If you are adding multiple items, use drag and drop to re-order the items.

Adding Questions

 

  1. Double-click the Question on the canvas.

  2. Enter the required question.

  3. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  4. Click Save.

  5. Draw the links to the appropriate components and confirm whether Yes or No.

 
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Ensure that both Yes and No links are set.

Adding Searches

 

  1. Double-click the Group that you wish to add the work items into.

  2. When the side panel opens click on the Search icon.

  3. Use the drop-down to select the required search.

  4. By default, the description is populated with the selected search, revise the description as needed.

  5. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  6. Set if the work item is to be Mandatory.

 
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If a work item is set as Mandatory it must be marked as Complete before any following work items can be actioned.

  1. Click Save.

 
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If you are adding multiple items, use drag and drop to re-order the items.

Adding Tasks

 

  1. Double click the Group that you wish to add the work items into.

  2. When the side panel opens click on the Task icon.

  3. Enter a description of the task.

  4. Set who the work item is to be assigned to and the number of days it should be scheduled for following the previous work item.

  5. Set if the work item is to be Mandatory.

 
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If a work item is set as Mandatory it must be marked as Complete before any following work items can be actioned.

  1. Click Save.

 
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If you are adding multiple items, use drag and drop to re-order the items.

How to Clone a Workflow

 

  1. Click on LEAP Menu > Other and under Tools, select Workflow.

    A list of current Work Items will be displayed. 

  2. Click on the Workflow Builder icon in the top right corner to open the Workflow Builder screen.

    A list of existing workflows will be displayed. 

  3. From the list of workflows, click the three dots on the workflow that you wish to clone, and select Clone.

  4. Select the Matter Type you wish to clone the workflow too, and change the Description as required.

     
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    A warning will be displayed highlighting any items that do not have a match in the new Matter Type.

 
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Critical Date and Matter Details Items, will be converted to Note Items and highlighted within the relevant group.

  1. Clicking Clone and Open will open the cloned workflow, it can then be edited as normal.

  2. Any Critical Dates or Matter Details Items that had no equivalent will be cloned as Note Items that will need to be edited.

  3. After making any changes, click Save to update the workflow.

How to Delete and Undelete Workflows

 

To delete/undelete a workflow:

  1. Click on LEAP Menu > Other and under Tools, select Workflow.

    A list of current Work Items will be displayed. 

  2. Click on the Workflow Builder icon in the top right corner to open the Workflow Builder screen.

  3. From the list of workflows click the three dots on the required workflow and select Delete.

    Confirm you wish to delete the workflow.

  4. To undelete a Workflow, click the Search icon in order to filter to show Deleted workflows.

  5. Set the Status filter option to Deleted and click Search.

  6. From the list of workflows, click the three dots on the required workflow and select Undelete.

 
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Workflows that are Deleted are not available to be attached to matters.

How to Edit a Workflow

 

To edit a workflow:

  1. Click on LEAP Menu > Other and under Tools, select Workflow.

    A list of current Work Items will be displayed. 

  2. Click on the Workflow Builder icon in the top right corner to open the Workflow Builder screen.

    The Workflow Builder screen will open. 

  3. From the list of workflows, you can either, double click the workflow you wish to update, or click the three dots on the required workflow and select Edit.

     

  4. To add or remove work items in a Group, double click the relevant Group to open the side panel.

  5. Within the side panel, click the work item that you wish to edit.

    Work Item 

    What the Item Does

    Template

    Create forms, templates, and emails within the matter

    Templates

    Create multiple forms and templates within one easy click

    Dates

    Create critical dates within the matter 

    Searches

    Order InfoTrack searches

    Appointments

    Create appointments in your Outlook calendar and in the matter

    Tasks

    Create tasks in your Outlook calendar and in the matter

    Notes

    Allow for notes to be incorporated 

    Accounting

    Ability to add accounting functionality

    Matter Data

    Update Matter Data screens

 
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If you are adding multiple items, use drag and drop to re-order the items.

  1. To remove items, click on the Delete icon next to the appropriate item.

  2. Once all the changes have been applied, click Save to close the side panel.

  3. To remove a Group or Question from the canvas, click on the required component and press the Delete key on your keyboard.

  4. Click Save to save your workflow changes.

  5. Click Back to be returned to the workflow list.

How to Rename a Workflow

 

To rename a workflow:

  1. Click on LEAP Menu > Other and under Tools, select Workflow.

    A list of current Work Items will be displayed. 

  2. Click on the Workflow Builder icon in the top right corner to open the Workflow Builder screen.

    The Workflow Builder screen will open. 

  3. From the list of workflows, click the three dots on the required workflow and select Rename.

  4. Rename the workflow Description and click Save.

Matter Work Items

 

Here are the steps for attaching a workflow to a matter:

  1. Open your LEAP Matter.

  2. Click on the Work Items button on the ribbon bar.

    The Matter Work Items list will open in a new window.

 
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When clicking this button for the first time on a matter you will be prompted to attach a workflow.

  1. Click the drop-down > Select a Workflow...

    Note: If there is only one workflow enabled for the matter type, this will be selected by default. 

  2. Select the required workflow from the list displayed.

    Note: Only workflows based on the matter type will be listed for attaching.

  3. Click Attach to confirm the selected workflow.

     
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    Once attached, each work item will be allocated a due date based on the date opened or the previous work item, and the number of due days assigned. The initial view will be a closed series of accordions, showing the Group Names.

 
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Note: If the workflow contains a question, only work items up to this question will be assigned.

  1. The Work Items shown can then be actioned as required.

 
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Hovering over the coloured circles will show the current status of an item, and if In Progress/Completed the date it was actioned along with the name of the person who actioned the item.

Actioning Accounting Items

 

  1. Open your LEAP Matter.

  2. Click on the Work Items button on the ribbon bar.

  3. Within the work item list locate the accounting item to be processed.

  4. Click the three dots in line with the accounting item and select the Create option:

    • Create Expense Payment
    • Create Trust Payment
    • Create Time Entry

    The relevant accounting form will open for you to complete as required.

    Expense Payment

    Trust Payment

    Time Entry

  5. Once you have processed the accounts item, return to the work items list and update the status.

  6. Use the three dots in line with the accounting item and select Complete.

    The line will update to show a status of Complete.

 
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You can change the status of an item at any time using the three dots.

Working with Appointments

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work items list locate the appointment that you wish to update or complete.

  4. Click the three dots in line with the appointment and select Create Appointment.

  5. The Outlook appointment window will open for you to set the appointment details.

  6. Once the appointment has been confirmed, return to the work item and update the status.

    Note: The appointment will be added to the Calendar & Tasks tab on the matter.

  7. Click the three dots in line with the appointment and select Complete.

  8. Setting the appointment to a status of complete will update the work item.

 
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You can change the status of an item at anytime using the three dots.

Working with Dates

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work items list locate the date that you wish to update or complete.

  4. Click the three dots in line with the date and select Update Date.

    Select the required date and click Update.

    Note: The date will be updated within the Calendar & Tasks tab on the matter

  5. You will be prompted to Update Due Dates, these are Due Dates that are linked to the date that is being updated.

  6. Use the three dots to change the status to Complete.

 
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  • Setting the status to Complete will set the date as completed within the Calendar & Tasks tab on the matter. 
  • Changing the date of a Critical Date will tick the box within the Calendar & Tasks tab on the matter if the date is changed to a date prior to or to the current date.

Detach a Workflow

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work items list click the detach workflow icon .

  4. You will be advised that all items will be deleted and you will need to confirm if you wish to proceed.

 
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All work items associated with the workflow will be deleted.  Started and Completed items will still be available within the LEAP matter.

  1. You will be prompted to select a new workflow to attach.

Working with Documents/Emails

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work items list locate the document that you wish to generate.

  4. Click the three dots in line with the document and select Create Document/Create Email.

  5. The selected document/email will open in the relevant application.

  6. Once the document/email has been reviewed and is complete return to the work item list and update the status.

  7. Click the three dots in line with the document and select Complete.

    The work item will update to show it has been completed.

 
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  • If a work item has been set as Mandatory this must be In Progress or Complete before any following work items can be actioned. 
  • You can change the status of an item at any time using the three dots.

Working with Notes

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work items list locate the note you wish to action.

  4. Click the three dots in line with the item and select Start or Complete accordingly.

  5. The work item will update to show a status of Complete.

    Note: You can change the status of an item at any time using the three dots.

Working with Questions

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work items list locate the question that you wish to action.

  4. Click the three dots on the work item and select Answer.

  5. Confirm the answer to the question.

     
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    Work items and questions that are associated with the selected answer will automatically be imported into the work items list. 

    Note: Once a question has been answered, it cannot be changed.

Reassign a Work Item

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work items list click the three dots icon in line with the work item that you wish to reassign to another staff member.

  4. Select Reassign.

  5. Use the drop-down to select the staff member that you wish to reallocate the work item to and click Reassign. 

    You will be prompted to confirm the reassignment.

    Upon confirmation, the work item will be reassigned.

Order a Search

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work item list locate the search to be ordered.

  4. Click the three dots in line with the search and select Order Search.

  5. InfoTrack will open for the required search to be ordered.

  6. Once you have ordered the search, return to the work items list and update the status.

  7. Use the three dots in line with the search and select Complete.

    The line will update to show a status of Complete.

 
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You can change the status of an item at any time using the three dots.

Working with Tasks

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work items list locate the task that you wish to update or complete.

  4. Click the three dots in line with the task and select Create Task.

  5. The Outlook task window will open for you to set the task details.

  6. Once the task has been confirmed, return to the work item and update the status.

    Note: The task will be added within the Calendar & Tasks tab on the matter.

  7. Click the three dots in line with the task and select Complete.

  8. Setting the task to a status of complete will update the work item.

     

 
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You can change the status of an item at any time using the three dots.

Updating Due Dates

 

  1. Open your LEAP Matter.

  2. Click the Work Items button on the matter to open the work items list.

  3. Within the work items list locate the item that you wish to update or complete.

  4. Click the date icon next to the date.

  5. Select the required date.

    Note: Use the drop-down next to the month/year if it needs to be changed.

  6. Click Update.

  7. You will be prompted if you wish to Update the due date for all subsequent items?

    Confirm as required.

 
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Due dates will not be updated on items that have a status of Complete or Skipped.

Viewing Workflow Plan

 

It is possible to view the Workflow Plan from the Matter Workflow screen, this will show how the workflow is linked together.

The plan view can be moved around by clicking and dragging, it can also be zoomed in and out with the Ctrl key.

Clicking the list Icon will return to the Workflow items list.

My Work Items

 

Using My Work Items will allow you to action work items across many matters from one simple location.

Here are the steps for working with My Work Items:

  1. Click on LEAP Menu > Other and under Tools, select Workflow.

    A list of current Work Items will be displayed. 

  2. Work Items displayed by default are those that require immediate action, these are Overdue and Due Today.

    Color

    Status

    Red

    Overdue

    Yellow

    In Progress

    Orange

    Due Today

    Blue

    Due Soon

    Dark Gray

    Due Later

    Green 

    Complete

    Grey

    Skipped

    Initials

    Staff Member

  3. You can action work items and change the status of an item at any time using the three dots.

  4. Hovering over the colored progress marker will show the current status of an item, and if actioned the date it was actioned along with the name of the person who actioned the item.

Working with Accounting Items

 

  1. Within My Work Items, locate the accounting item to be processed.

  2. Click the three dots in line with the accounting item and select the Create option:

    • Create Expense Payment
    • Create Trust Payment
    • Create Time Entry

  3. The accounting form will open for you to process as required: 

    • Expense Payment
    • Trust Payment
    • Time Entry

  4. Once you have processed the item click the three dots in line with the accounting item and select Complete.

  5. The work item status will be updated and depending on the search criteria that you are currently viewing this item may be removed from the list.

 
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You can change the status of an item at anytime using the three dots.

Actioning Appointments

 

  1. Within My Work Items locate the appointment that you wish to update or complete.

  2. Click the three dots in line with the appointment and select Create Appointment.

  3. The Outlook appointment window will open for you to set the appointment details.

    The appointment will be added within the Calendar & Tasks tab on the matter.

  4. Once the appointment has been confirmed return to the work item and update the status.

  5. Click the three dots in line with the appointment and select Complete.

  6. The work item status will be updated and depending on the search criteria that you are currently viewing this item may be removed from the list.

 
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You can change the status of an item at anytime using the three dots.

Actioning Dates

 

  1. Within My Work Items, locate the date that you wish to update or complete.

  2. Click the three dots in line with the date and select Update Date.

 
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The date will be updated within the Calendar & Tasks tab on the matter.

  1. You can use the three dots to mark the status as Complete or as Start.

 
Click to edit heading

Setting the date to a status of Complete will mark the date as completed within the Calendar & Tasks tab on the matter, and depending on the search criteria that you are currently viewing this item may be removed from the list.

Change a Due Date

 

  1. Click the date icon on the item that you wish to change the due date for.

  2. Revise the date as required.

  3. Confirm if you wish to update all subsequent dates.

  4. Depending on the revised date the item may be moved into one of the other sections.

 
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  • You can change the status of an item at anytime using the three dots.
  • Changing the date of a Critical Date will tick the box within the Calendar & Tasks tab on the matter if the date is changed to a date prior to or to the current date.

Actioning Documents/Emails

 

  1. Within My Work Items, locate the document that you wish to generate.

  2. Click the three dots in line with the document and select Create Document/Create Email.

  3. The document/email will be opened in the appropriate application and auto-populate.

 
Click to edit heading

If the item contains multiple documents, these will not be opened by default. However, will be available within the Correspondence List on the matter.

  1. Once the document/email has been reviewed and revised, set the status to Complete.

  2. The work item will be updated and, depending on the search criteria currently being viewed, this item may be removed from the list.

 
Click to edit heading

You can change the status of an item at any time using the three dots.

Working with Matter Detail Items

 

  1. Within My Work Items, locate the data item to be processed.

  2. Click the three dots in line with the item and select the Add Details option.

  3. The data table will open for you to input data as required and confirm using OK.

  4. Once you have added the required data, click the three dots in line with the data item and select Complete.

  5. The work item status will be updated and depending on the search criteria that you are currently viewing this item may be removed from the list.

 
Click to edit heading

You can change the status of an item at anytime using the three dots.

Working with Notes

 

  1. Within My Work Items, locate the note that you wish to action.

  2. Click the three dots in line with the note and select either Complete or Start.

  3. The work item status will be updated and depending on the search criteria that you are currently viewing this item may be removed from the list.

 
Click to edit heading

You can change the status of an item at anytime using the three dots.

Actioning Questions

 

  1. Within My Work Items, locate the question to be actioned.

  2. Click the three dots and select Answer in line with the question.

  3. Confirm the question answer.

  4. Additional work items and questions that are associated with the selected answer will automatically be added into the work items list. 

 
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Once a questions has been answered it cannot be changed.

Order a Search

 

  1. Within My Work Items, locate the search to be ordered.

  2. Click the three dots in line with the search and select Order Search.

  3. InfoTrack will open for you to order the required search.

  4. Once you have ordered the search, return back to My Work Items and click the three dots in line with the search and select Complete.

  5. The work item status will be updated and, depending on the search criteria that you are currently viewing, this item may be removed from the list.

     

 
Click to edit heading

You can change the status of an item at anytime using the three dots.

Actioning Tasks

 

  1. Within My Work Items, locate the task that you wish to create.

  2. Click the three dots in line with the task and select Create Task.

  3. The Outlook task window will open for you to set the task details.

  4. Once the task has been confirmed, return to the work item and update the status.

 
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The task will be added within the Calendar & Tasks tab on the matter.

  1. Click the three dots in line with the task and select Complete.

  2. The work item status will be updated and, depending on the search criteria that you are currently viewing, this item may be removed from the list.

 
Click to edit heading

You can change the status of an item at anytime using the three dots.

Working with Search Criteria

 

  1. Within My Work Items, you can view items by:

    • Staff
    • Matter Type
    • Work Item Type
    • Status
    • Date Range

  2. Clicking the Magnifying glass in the top right-hand corner will open the Search Criteria pane.

  3. Use the drop-down options to expand the selection options.

  4. Select the appropriate Staff, Matter Type, Work Item Type, Status and Date Range.

  5. With the criteria set, click the Search button and the relevant items will be displayed.

 
Click to edit heading

You can change the status of an event at anytime using the three dots.

Work Item Reallocation

 

Using Work Item Reallocation will allow you to assign work items across many matters from one staff member to another.

To access the Work Item Reallocation:

  1. Click on LEAP Menu > Other and under Tools, select Workflow.

    A list of current Work Items will be displayed. 

  2. Click on the Work Item Reallocation icon in the top right corner to open the Work Item Reallocation screen.

  3. Within Work Item Reallocation, there is the ability to view items by Staff, Matter Type, and Date Range.

  4. Clicking the Magnifying glass icon in the top right-hand corner to change the Search Criteria as required.

  5. With the relevant work items now displayed, you are ready to select which work items need to be reallocated.

  6. Click to Select/Deselect the required work items.

 
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You can select/deselect ALL work items using the top tick box or click individually as required.

  1. Click Reassign.

  2. Use the drop-down to select the staff member that the work items will be reallocated to.

  3. On confirmation of the selected work items, these will be assigned to the selected staff member and removed from the current list.

Work Items Report

 

Using the Work Items Report will allow you to report on work items across many matters for multiple users.

To access the Work Items Report: 

  1. Click on LEAP Menu > Other and under Tools, select Workflow.

    A list of current Work Items will be displayed. 

  2. Click the Work Items Report icon to access the Work Items Report.

  3. By default, a blank report screen will be displayed.

  4.  Clicking on the Search icon will display a selection of search options available to be selected.

    The options available are:

    Assigned To

    		Select from the list of staff, multiple staff can be selected. If left blank, all staff will be included. This will select who the items have been assigned to.

    Actioned By

    		Select from the list of staff, multiple staff can be selected. If left blank, all staff will be included. This will select who the items have been actioned by.

    Matter Type

    		Select from the list of different matter types; multiple types can be selected. If left blank, all matter types will be included.

    Status

    		Select from the list of work item statuses, multiple statuses can be selected. If left blank, allstatuses will be included.

    Grouped By

    		Groups the reported items by the selection. The available choices are: Assigned Staff, Completed Staff, Work Item Name, Matter Type, Status and Matter Reference.

    Date Range

    		This is the range for the work items reported on. By default, it is the previous week.

    The Actioned Between checkbox allows the report to be run for items that have been actioned between the dates selected.

  5. Clicking the Search button will generate the report, displaying it on screen.

  6. Once the report has been produced, it is possible to export it in either Excel or PDF format.  The user will be asked for a filename and location to save the exported file.

Milestones

 

Milestones is a feature that allows the user to see the state of the workflow visually. Milestones can be set on a group at a point in the workflow and used as a marker to show how far through the whole workflow the user is at.

The milestone will appear on the Matter Work Items screen as a visual indicator at the top of the screen. As the workflow progresses, the milestone indicators will change colour to indicate the current state of the group they are associated with.

Adding a Milestone

 

Milestones are added to a Group when creating the workflow.

When creating a group within the workflow, it is possible to mark that group as a milestone within the whole workflow. It is possible to have up to 10 milestone points, and these should be placed at significant points within the workflow.

When adding a group, the user can select the Milestone option and add the description for that point in the workflow.

Milestone Overview

 

Clicking on the Milestone Overview icon will show the Milestone Overview screen, this screen will show the status of the workflows across the matters that have milestones within them. This can be useful to keep an eye on the progress of matters.

The screen shows the Matter, Workflow and Group Name, the progress through the milestones in the workflow, the date of the last action on the workflow, who is responsible for the matter, and the status of the current milestone.

The information displayed can be changed by clicking the Search  icon and changing the search criteria options selected. It is possible to change the Person Responsible, the Matter Type, the Workflow and how the report is grouped, by default Archived matters are excluded.

Last Modified Date
2/5/2026 12:44 AM
Title
Workflow App
URL Name
Workflow-App-US

Resolution
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Workflow App