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General Steps to Resolve Most Email Issues

  • 27/03/2026
  • Knowledge

How To

You can follow these steps if you are having issues saving emails to LEAP or sending emails from a LEAP matter:

  1. Ensure that you are using the Classic version of Outlook.

  2. To check if LEAP and Outlook are connected, close Microsoft Outlook, then go into any matter and click on New Email. 

    This should launch a new email window with a dialog box for the matter contacts. If this does not load, please continue with the next step.

  3. Update LEAP to ensure you are using the latest version.

  4. Reset the connection between LEAP and Outlook.

  5. Adjust the LEAP Automation Options for Microsoft Outlook.

    • In Outlook, click the small arrow icon at the bottom right corner of the Save to Matter button.

    • The LEAP Automation Options for Microsoft Outlook window will open.

    • Under the General section, untick the following options:

      • Clean Contacts Folder at Startup

      • Clear LEAP Suggested Contacts at Startup

      • Use Outlook AddressBook

    • Click Clean Now and Clear Now to manually clear the contacts.

    • Click OK to save your changes.

    • Restart Outlook for the changes to take effect.

    If you are still experiencing issues with LEAP and Outlook, please perform an Automation Repair.

  6. Add LEAP to Your Antivirus and Firewall Exceptions List.

  7. Check environmental factors, such as device storage and uptime, as these may cause delays when sending emails or attaching documents. Additionally, please refer to the LEAP System Requirements to ensure that your computer meets the requirements to run LEAP, such as the correct version of Outlook. If the system requirements are not met, this can cause issues such as slow performance in LEAP or the LEAP Add-in not appearing in Outlook. Additionally, if an email account is set up with an unsupported protocol such as IMAP/SMTP, you will be unable to send LEAP emails from the account.

Last Modified Date
27/03/2026 12:44 am
Title
General Steps to Resolve Most Email Issues
URL Name
General-Steps-to-Resolve-Most-Email-Issues-CA

Resolution
Outlook
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General Steps to Resolve Most Email Issues