Scott J Goldstein (Customer) asked a question.
Does anyone else have an issue where LEAP just keeps opening files up
Yesterday LEAP started just opening up files and would not stop.
- Sebastian Figg (LEAP Dev)
Hi @Scott J Goldstein (Customer),
Happy New Year & thank you for posting on LEAP Community Discussions.
We apologize for any inconvenience caused, I can confirm you have a case logged with our HelpDesk open and a member of the HelpDesk team will contact you as soon as possible to investigate this issue further.
Best regards,
Sebastian.
Expand Post - Scott J Goldstein (Customer)
With all due respect, that’s not an answer. That is a platitude which provides me neither comfort nor resolution to my issue.
- Sebastian Figg (LEAP Dev)
Hi @Scott J Goldstein (Customer),
I understand and apologise that I am unable to personally assist further in this scenario, as this is a unique issue I am unable to provide a set of steps to try to resolve this issue. I have updated your case internally to advise our team of the importance of resolving this as soon as possible.
Best regards,
Sebastian.
Expand Post - Mark Green (Customer)
I experienced this as well. It happened a few times, for a few files. I thought perhaps i accidentally hit the files to open them (though i was fairly sure i didn't). This confirms there is an issue. I, too, would like to know why this occurred, and to know that it is resolved. I have not had the problem for the last two or three days.
- Sebastian Figg (LEAP Dev)
Hi @Mark Green (Customer),
I am sorry to hear you also experienced this issue, looking at our case records it doesn't appear as though we received a case from you relating to this. If this reoccurs in the future please contact our helpdesk so we may investigate the issue further to ensure LEAP is functioning optimally.
Kind Regards,
Sebastian.
Expand Post
Hi @Scott J Goldstein (Customer),
I understand and apologise that I am unable to personally assist further in this scenario, as this is a unique issue I am unable to provide a set of steps to try to resolve this issue. I have updated your case internally to advise our team of the importance of resolving this as soon as possible.
Best regards,
Sebastian.