If you experience error messages when creating a task, please click the arrow next to the New Task button, then click the New Task for... option. Afterwards, close the Staff List window when it opens and try clicking the New Task button again to create the task.

To check if LEAP and Outlook are connected, close Microsoft Outlook, then go into any matter and click on New Appointment. This should launch an Appointment window. If this does not load, please continue with the next step.

Ensure your Microsoft 365 account is Integrated with LEAP and that the Linked Status next to your name has a green tick. 

Verify that the email address in your Microsoft 365 account matches the one in your LEAP user account.

Reset the Connection Between LEAP and Outlook and verify that both LEAP and Microsoft 365 are updated.

Reset the devices in Device Management.

The LEAP Admin will need to do the following:

1. Go to LEAP Menu > Settings > Application Settings > Firms > Members.
2. Open the user who is having the issue. 
3. Go to Device Management.
4. Click Sign Out & Clear on all devices.
5. Get the users with the issue to sign out of LEAP and sign back in.

Ensure that LEAP has been added to your Antivirus exceptions list to avoid interference.

Perform an Automation Repair.

Restart your device and try again.